We source our Barley Grass, Wheat Grass and NZ Kelp from the South Island of New Zealand. Our Horopito, Kānuka Leaf and Mānuka Leaf are sourced from the North Island of New Zealand. Our raw material country of origin for Kava is Vanuatu. All other ingredients are imported.

Delivery is free throughout New Zealand. For more information please refer to our Refunds and Returns.

We use CourierPost and if you order before 2pm we will aim to have your order delivered within 1-2 workings days. Our South Island and rural deliveries may take an extra day. All orders will be sent via Courier Post tracked service.We endeavour to have your order to you within the stipulated delivery time but we are unable to accept any liability for delayed delivery caused by any third party.

If you have any questions about the whereabouts of your delivery, please first contactCourierPost (NZ) or NZ Post (rural NZ) and have your tracking number ready.
Delivery prices include GST.

We cannot change address after your order has been confirmed, so please ensure you double check your address before confirmation at checkout.

Our shipping includes Signature Required for all deliveries. Viktual+ will not be able to process a claim for a missing item after delivery, if your property has an ATL (authority to leave). Please refer to the tracking number that is sent in your tracking email to manage your order and any changes.

*At this time, we do not ship outside of New Zealand but are working towards this in the near future.


Refunds and Returns

Damaged, faulty or incorrect products

If you receive any damaged, faulty or incorrect products, then please:

(a) Step 1: send a message to orders@viktual.co.nz and include a photo and description outlining the issue; and
(b) Step 2: hold onto the products until further notice as we will require the damaged or faulty goods to be collected by our courier.

Once we have received the returned item in our warehouse, we will, at no additional cost to you, dispatch a replacement within 4 business days.

Whenever you are returning a product to us, please:

(a) email us at orders@viktual.co.nz to let us know they are on their way.
(b) ensure they are packed inside a Courier Track Pack or Carton and addressed to:

Returns c/- Viktual+
18 Lincoln St
Frankton
Hamilton 3204

(c) refrain from attaching anything to the original packaging. If there are any marks or the package is in an unsatisfactory condition, this will prevent an exchange or a refund; and
(d) include:

(i) proof of purchase; and
(ii) a detailed description of your reason for returning the product;

(e) use an insured and tracked courier service;
(f) keep a record of your shipment until an exchange or credit has been received and please.

Change of mind/exchange

Once your order has been Accepted, you cannot cancel/change that order.

However, if you change your mind, then we will exchange it for a replacement of the same value if:

(a) you first email us at orders@viktual.co.nz asking for an exchange; and
(b) within 7 days of the original delivery to you and at your cost, you return the product to us as set out above; and
(c) you pay

(i) our admin fee of $10.00; plus,
(ii) where relevant, an additional shipping charge, to get the replacement product back to you.

Refund

Where none of this applies, we will be happy to refund an item if the following conditions are met:

(a) You first email us at orders@viktual.co.nz that you would like to return the product and claim a refund; and
(b) if:

(i) within 7 days of its delivery and at your cost, you return the product to us as set out above; and
(ii) you pay our admin fee of $10.00; Please note, where you paid us a shipping charge on our original delivery to you, you will not receive a refund of that charge.

Please email all order issues and photos to: orders@viktual.co.nz