Shipping policy

Shipping Policy

1 Notwithstanding anything else in these Ts&Cs:

(a) whilst we aim to meet or better the shipping timeframes set out in this clause, they are only approximate and the actual delivery times may vary, including because of a variety of factors outside of our reasonable control, including factors related to the Covid-19 pandemic;
(b) we will be using 3rd party providers to deliver your orders to you; and
(c) you accept that we will not be liable to you for a delayed delivery.

2 Our current 3rd party couriers are CourierPost (NZ) and NZ Post (rural NZ).

3 All orders will be sent via their tracked services which require a signature from you as the recipient to enable delivery.

4 The shipping charge (inclusive of GST) will be:

(a) orders within New Zealand, free of charge;

5 After your order is Accepted by us, it will be shipped as follows:

(a) if your order is Accepted before 2pm and you are based in an urban part of the North Island, within 1-2 workings days;
(b) Our South Island and rural deliveries may take an extra day.

6 At this time, we do not ship outside of New Zealand, but we are working towards this in the near future.

7 After your order has been picked up by the courier, you will be sent a tracking number to the email address from which you placed your order.

Questions about your delivery

8 If you have any questions about your delivery, or want to make any changes, please first contact CourierPost (NZ) or NZ Post (rural NZ) and have your tracking number ready.

9 Please refer to our Refunds and Returns Policy if your products are damaged during delivery.