Shipping policy

 

Shipping Policy

1 Notwithstanding anything else in these Ts&Cs:

(a) whilst we aim to meet or better the shipping timeframes set out in this clause, they are only approximate and the actual delivery times may vary, including because of a variety of factors outside of our reasonable control, including factors related to the Covid-19 pandemic;
(b) we will be using 3rd party providers to deliver your orders to you; and
(c) you accept that we will not be liable to you for a delayed delivery.

2 Our current 3rd party couriers are CourierPost (NZ) and NZ Post (rural NZ).

3 All orders will be sent via their tracked services which require a signature from you as the recipient to enable delivery.

4 The shipping charge (inclusive of GST) will be:

(a) for orders within New Zealand with a total order value of NZD$79 or more, free of charge; and

(b) for orders within New Zealand with a total order value of less than NZD$79, calculated at checkout based on the delivery address and the size and weight of your order, and displayed to you before you complete your purchase.

(c) For the purpose of clause 4, the total order value is the GST-inclusive value of the goods after any discounts have been applied, and excludes shipping charges.

5 After your order is Accepted by us, it will be shipped as follows:

(a) if your order is Accepted before 2pm and you are based in an urban part of the North Island, within 1-2 workings days;
(b) Our South Island and rural deliveries may take an extra day.

6 At this time, we do not ship outside of New Zealand, but we are working towards this in the near future.

7 After your order has been picked up by the courier, you will be sent a tracking number to the email address from which you placed your order.

Questions about your delivery

8 If you have any questions about your delivery, or want to make any changes, please first contact CourierPost (NZ) or NZ Post (rural NZ) and have your tracking number ready.

9 Please refer to our Refunds and Returns Policy if your products are damaged during delivery.