Privacy Policy


1. What this Privacy Policy covers

This Policy explains:

(a) what personal information we will collect, store, use, disclose and otherwise process (“process”) when you access our Site;
(b) how we will process your personal information;
(c) when and with whom we may share your personal information; and
(d) your choices about how we process your personal information.

2. Important warnings:

(a) Use of children’s personal information

We don't knowingly collect or store any personal information about children under the age of 18. If you are under 18, please get your parent or guardian's permission before you provide any personal information to us.

(b) Get permission before providing another person’s personal information

If you're considering providing us with another person's personal information, before you do so, ask them to read and agree to this Privacy Policy and our Ts&Cs.

By giving us personal information about another person you are confirming that:

(i) they have given you permission to provide their personal information to us; and
(ii) they understand how their personal information will be used.

(c) External Links – please read their Ts&Cs

Our Site may contain external links to other websites that aren't subject to this Privacy Policy. If you choose to follow those links, please read the terms and conditions and privacy policy of any website you give your personal information to, as you'll be bound by them. We're not liable for anything that happens if you use those other websites.

3. How and when we collect your personal information

When you sign up to receive offers or information, or make an order, you may give us your personal information, including potentially your name, telephone number, postal and email addresses. We may receive your personal information from business partners and other 3rd parties.

We may also collect personal information about your computer and your online activity when you visit our Site, including via the use of cookies. For example, we may collect your IP address and information about what web browser software you use to access the Site and/or which website referred you to our Site. For more information, see the Cookies section, below.

4. Why we collect your personal information

We do all of this for the following lawful purposes:

(a) to enable you to buy products from us and for us to deliver them to you;
(b) to communicate with you;
(c) to customise and improve your experience on the Site (we may do this by generating aggregated, anonymised data for the purposes of internal reporting, insight and analysis. As part of this we may also use Google Analytics or another 3rd party);
(d) to keep our records of your personal information up to date;
(e) to measure interest in and improve our products, services and the Site;
(f) to request information from you, including through surveys;
(g) to resolve disputes, or troubleshoot problems;
(h) to prevent, investigate or take action on potentially prohibited or illegal activities, including fraud;
(i) to enforce our Ts&Cs;
(j) for other activities related to our business; and
(k) as otherwise described to you at the point the information is collected.

5. With whom we share your personal information

(a) We do not use, share or disclose personal information collected or received through this Site except:

(i) as set out below in (b) immediately below; or
(ii) if we notify you that we are doing so in a different way. In this case, you will have an opportunity to choose not to have us share such information.

(b) We may share your personal information with 3rd parties as follows:

(i) with third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstake programs, and fraud prevention.
(ii) in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
(iii) when we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities; or to protect and defend the rights, property or safety of our company, the Site, our customers or others;
(iv) in connection with a corporate transaction, such as a divestiture, merger, consolidation or asset sale;
(v) in line with the other parts of our Ts&Cs; or
(vi) With your consent.

(c) We also may share aggregate or anonymous information with 3rd parties, including advertisers and investors. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

6. Where we store your personal information

(a) Keeping information about you secure is very important to us, so we store and process your personal information in accordance with the high standards required under privacy laws.
(b) From time to time and for operational reasons, we may transfer your personal information to, and store it in, a country outside of New Zealand. Your information may also be processed by some of our service providers which operate outside New Zealand. However, when we appoint our service providers, we take care to ensure that we've put in place contractual protections, and that our service providers have appropriate security measures in place to enable them to comply with New Zealand’s privacy laws.

7. How long we keep your personal information

We keep personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having registered for any of our services, you don't use them for a reasonable time, we may contact you to ensure you're still happy to receive communications from us. Even if you delete, or ask us to delete, your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes.

8. Unsubscribing

All emails or other forms of communication we send you will include clear instructions on how to unsubscribe. Plus, if you don't want to be contacted by us anymore, you can email

9. Your information rights and responsibilities

You have certain rights in relation to the personal information we hold on you:

(a) The right to a copy of the personal information we hold about you.

(i) We'll ask you to describe the information you require, as well as letting us know about any other email addresses you have used on our Site, to enable us to trace your personal information.
(ii) Depending on the nature of your request, we may also ask you for your full name, your date of birth and your full address and documents to allow us to verify your identity.
(iii) Requests for copies of your personal information will be dealt with within one month, unless your request is complicated or if you have made a large number of requests.
(iv) In these circumstances it may take us longer to deal with your request, in which case we'll let you know.

(b) The right to have your personal information corrected if it is inaccurate or incomplete. 

(i) Requests for us to correct your personal information will be dealt with within one month, unless your request is complicated or if you have made a large number of requests. In those circumstances it may take us longer to deal with your request, in which case we'll let you know.
(ii) If we believe that your personal information is accurate, we'll let you know that we won't be amending your personal information and why.

(c) If you make a request by email, you can:

(i) withdraw your consent to our use of your personal information at any time. We'll use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with privacy laws;
(ii) object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection, we'll stop processing your personal information unless very exceptional circumstances apply, in which case we'll let you know why we're continuing to process your personal information. You have the right to object to our processing of your personal information in this way; and
(iii) ask us to delete or remove your personal information from our system. We will do so and will then provide you with confirmation when this has been done. However, it may persist on back-up or archival media for legal, tax or regulatory purposes.

(d) To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the privacy regulator, the Privacy Commissioner.

10. Cookies

Cookies are small data text files and can be stored on your computer’s hard drive (if your web browser permits). We may use cookies to help improve your experience when using our Site because, among other things, they help us to improve our Site and our service offering by:

(a) understanding your browsing habits;
(b) responding to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences;
(c) monitoring which pages you find useful and which you do not; and
(d) understanding the number of visitors so that we can analyse data about web traffic which helps us improve our Site. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

11. How to contact us

If you have any queries relating to our use of your personal, please contact us at

12. Change to this Privacy Policy

We may, from time to time, make changes to this Privacy Policy to reflect any changes to our privacy practices in accordance with changes to laws, best practice or Site enhancements. We'll let you know what these changes are by posting them to our Ts&Cs. Where the changes are significant, we may also choose to email you with the new details and get your permission to make these changes where required by law. It's your responsibility as a user to make sure that you are aware of these changes, by checking for any changes on a regular basis. Changes will apply as soon as they are made.